Refund policy

Return and Refund Policy

 

Last Updated: 18 June 2026

Thank you for shopping with LixoraDeals. We want you to be fully satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, and exchanges are handled.

By placing an order on our website, you agree to the terms below.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Item must be unused, unworn, and in original condition

  • Item must be returned in original packaging (if applicable)

  • Proof of purchase (order confirmation or receipt) is required

  • Return request must be submitted within the eligible return window

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within:

  • 7–14 days of receiving the product (based on return eligibility shown on your store)

Return requests submitted after this period may not be accepted.

3. Return Process

To initiate a return:

  1. Contact our support team with your order details

  2. Provide reason for return and, if applicable, photos of the item

  3. Wait for return approval and instructions

  4. Ship the item back to the provided return address

Once received and inspected, we will notify you about approval or rejection of your return.

4. Refund Process and Timing

Once your return is approved:

  • Refunds will be issued to your original payment method

  • Processing time is typically 5–10 business days after approval

  • Bank or payment provider processing times may vary

If your refund is delayed, please contact your payment provider first, then reach out to us.

5. Exchanges

We offer exchanges under the following conditions:

  • Item received is defective or damaged

  • Wrong item was delivered

  • Size or variant exchange is available (if applicable)

If the requested replacement is unavailable, a refund will be issued instead.

6. Damaged or Defective Products

We sincerely apologize if you receive a damaged or defective product.

In such cases:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos of the issue

  • We will review and offer a replacement or full refund

We take quality control seriously and aim to resolve such issues quickly and fairly.

7. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale

  • Perishable goods (if applicable)

  • Personal care or hygiene-related items (if applicable)

  • Gift cards or promotional items

  • Items damaged due to misuse or improper handling

These restrictions help ensure safety and fairness for all customers.

8. Return Shipping Costs

Return shipping responsibility depends on the situation:

  • If the return is due to a customer preference (change of mind, wrong size, etc.), the customer covers return shipping costs

  • If the return is due to our error (wrong item, defective product), we will cover return shipping or provide a prepaid label where possible

Shipping fees paid at checkout are non-refundable unless the entire order is canceled before shipment.

9. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once shipped, the order must follow the return process.

10. Contact Information

If you have any questions about returns or refunds, please contact us:

LixoraDeals
Email: shahabfaisal.info@gmail.com
Website: https://lixoradeals.shop